Privacy policy

This Privacy Policy explains how Calisanela ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from calisanela.com.

Who we are

Calisanela is a trading name of Francesco Czarnecki (trading as Greensign), based in the United Kingdom. We are the data controller responsible for your personal data. For any privacy questions, contact support@calisanela.com.

Information we collect

When you visit our store or place an order, we may collect:

  • Contact and order details: name, email address, shipping and billing address, phone number, and order history.
  • Payment information: processed securely by our payment providers. We do not store full card details.
  • Device and usage data: including IP address, browser type, and pages visited, collected through cookies and similar technologies.

How we use your information

We use your information to:

  • Process and deliver your orders and provide customer support.
  • Send order confirmations and delivery updates.
  • Send marketing emails or SMS, where you have consented (you can opt out at any time).
  • Improve our website, products, and services.
  • Prevent fraud and comply with legal obligations.

Legal bases for processing (UK GDPR)

We process your data to perform our contract with you (fulfilling orders), on the basis of your consent (marketing), to meet legal obligations, and for our legitimate interests (improving and securing our store).

Sharing your information

We share data only with service providers who help us operate the store, including:

  • Shopify — our e-commerce platform.
  • Payment providers — to process payments securely.
  • Shipping and fulfilment partners — to deliver your order.
  • Klaviyo — to send email/SMS communications, where you've consented.
  • Analytics and advertising providers — to understand and improve performance.

We do not sell your personal data.

Cookies

We use cookies to operate the store, remember your preferences, and measure performance. You can manage your cookie preferences via the consent banner on our site or through your browser settings.

Data retention

We keep your personal data only as long as necessary to fulfil the purposes set out above, including legal, accounting, or reporting requirements.

Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict the processing of your personal data, and to object to processing or withdraw consent. To exercise any of these rights, email support@calisanela.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

Questions about your privacy? Email support@calisanela.com.

Last updated: 31 May 2026